Good Questions
Questions, Answered.
The things people actually ask us.
Spice levels, what is in the bowl, where to find it, and how orders work. Anything else, the Contact page reaches real people on our team.
The Bowls
How spicy is it?
It depends on the bowl. Pho starts with a non-spicy base, and the sriracha packet in the kit lets you add exactly the heat you want. Bun Bo Hue is a true medium. Pad Thai has zero spice. Original Ramen has zero heat. Spicy Ramen is the exception, and it is serious: real dried habanero and chili granules, lava level, pros only.
How do I make it?
Peel back the lid 1/2 way, fill with hot water to the line, then add the broth mix and the spice pack. Close it up, wait four minutes, stir, and finish with the toppings in the kit. The full walkthrough lives on our How to Prepare page.
What is inside the bowl?
Fresh rice noodles (just 3 ingredients, steamed then dried), a whole spice tea bag with star anise, cinnamon, cloves, coriander, and fennel, and a broth mix built on real beef tallow, rendered chicken fat, or whole-spice vegetable broth, depending on the bowl. Pho and Pad Thai kits add hoisin, sriracha or peanuts, chives or green onions, and chopsticks. Ramen swaps the chopsticks for a soup spoon and a dried veggie mix.
Where does the flavor come from if there is no oil?
Real fat and whole spices. Beef bowls run on real beef tallow, chicken bowls on rendered chicken fat, and every bowl steeps with a whole spice tea bag, the same way the broth is made at home. Our standard is simple: No Oil. Not Artificial. No Shortcuts.
Buying PhoLicious
Where can I buy it?
More than 5,000 stores carry PhoLicious, including Walmart, H-E-B, Kroger, Target, and Sam's Club. The Where to Buy page has the map and every retailer. Stock varies by store, so check your store's stock online before you go.
Can I get it delivered?
Yes. Walmart, Amazon Prime, and ordering direct from this site all deliver. The fastest routes are on the Where to Buy page.
Do you offer subscriptions?
Yes, on the product pages of this site. Subscribe to keep your pantry stocked, and manage, pause, or cancel anytime from your account. No phone calls, no hassle.
What does a bowl cost?
Four-packs run $21 to $22.99 depending on the bowl, which works out to about $5.25 to $5.75 a bowl. In stores, prices are set by the retailer.
Orders & Shipping
Where do orders ship from?
Houston, Texas. We are a family-owned company and every direct order leaves from our home base.
How do I track my order?
When your order ships, you will get a tracking email. If it has not arrived, check your spam folder, then reach us through the Contact page and we will find it.
What if something goes wrong with my order?
Message us through the Contact page and a real person on our team will make it right. Damaged bowls, wrong items, missing orders, tell us and we will sort it out with you.
Do you ship internationally?
Our retail partners cover the US, and Walmart Canada joins in late 2026. For direct orders outside the US, ask us through the Contact page and we will tell you what we can do.
The Company
Who makes PhoLicious?
We do. PhoLicious is family owned, founded by Anh and Joseph Trousdale on Anh's mother Mamma Thu's recipes. The full story is on Our Journey page, and the people are on Meet the Team.
I am a retailer. How do I stock PhoLicious?
Use the Contact page and pick "Wholesale or retail," or find PhoLicious on RangeMe, where we take retailer introductions.
Still Stuck?
Ask us directly. The form lands in our inbox and a real person answers.